Order Not Showing in My Account

If a recently placed order does not appear in your account:

• Wait 5 minutes and refresh the page
• Check that you were logged in when you placed the order — guest orders do not appear in account history
• Search your email for an order confirmation to verify the order was placed

Still missing? Contact support with your order confirmation number.

Payment Was Declined

A declined payment typically means one of the following:

1. Incorrect card details — double-check the card number, expiry, and CVV
2. Insufficient funds — verify your account balance
3. Bank block — some banks flag unfamiliar transactions; contact your bank to authorize the charge
4. Address mismatch — ensure your billing address matches your bank records

Images Are Not Loading

If product images are not displaying correctly:

• Hard refresh the page: Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac)
• Clear your browser cache
• Try a different browser or device
• Disable browser extensions (especially ad blockers)

Page Shows an Error

If you see an error page or unexpected behavior:

1. Refresh the page
2. Clear your browser cache and cookies
3. Try in a private/incognito window

If the problem persists, note the URL and error message and contact support.